All orders have a flat shipping rate of $12 for Aus and $15 for NZ This excludes the bulky stuff such as mirrors , framed artwork, rugs, lighting , furniture and everything heavy in between. Shipping for these items will be calculated at checkout.
Click & collect
Click & collect is a free local pick up service from our store in Torquay or when we do markets across regional Victoria.
Simply order online and add the click and collect service.
You can collect the goods from our Torquay store – 3/1 Haystacks Drive. Torquay. Vic. 3228.
If collecting from a market – please specify the name and date of the market and ensure you are there to collect before closing time. If for any reason we are unable to attend the market or the market is cancelled due to inclement weather – your goods will be delivered to you free of a delivery charge within 5 working days.
For countries other than Australia & New Zealand, we are currently working on ways to share our beautiful products with you. In the mean time if there is something that you love… that you desperately must have – please email us at firstname.lastname@example.org and we can support to provide you with a shipping quote.
Packaging during shipping
We do all we can to recycled as much packaging from deliveries received in to store – to help minimise waste. Whilst we understand that this may mean your delivery arrives in a random box – it supports the earth in reducing waste.
Majority of our packaging can be recycled in curb side recycling bins. The poly foam however needs to go to landfill which can be placed in most landfill sites for free and recycled at larger centres.
Please support us to reduce waste.
Tracking my parcel
Upon sending the parcel to you – you should receive a notification either via the email or mobile no you provided.
Cohen-luxe primarily sends parcels via Sendle or via aqua post if the location is more rural. Both options provides a carbon neutral delivery service, supporting to reduce the level of CO2e which are harmful to our environment.
Unfortunately delivery times are out of our control and can take anything from 2-10 working days within Australia and up to 40 days for New Zealand ao please e ensure you consider these when placing your order for a specific event.
Should you wish to discuss an alternate shipping option – please contact us at email@example.com