What is Cohen-luxe return policy ?
Beauty & Earrings – please note that we do not accept returns on any beauty related item or earrings due to hygiene reasons. If the item is damaged, then Cohen-luxe will happily offer a gift card to the full amount including shipping cost Cohen-luxe has already paid, or refund less shipping costs, within the first 14 days of receiving your piece
All other items – If you change your mind about your Cohen-luxe purchase, you can return the items within the first 14 days of receiving your piece for a full refund providing the item is returned in its original packaging.
To organise a return, please email our customer care team at firstname.lastname@example.org to obtain a return authorisation number. Please allow 7 days for your return to be processed once received. Read our full return policy here.
How will my item be packed ?
What are the different standards on your jewellery plating ?
We have 3 standards and the standard will be listed on the product specification detail.
18k gold fill (base of copper): Most affordable option for gold pieces, perfect if you only want to wear it a few times a week.
14k gold fill (base of silver): With a thick layer of solid gold bonded over 925 sterling silver, hypoallergenic, durable & perfect for daily wear.
18k gold fill (base of silver): With a thick layer of solid gold bonded over 925 sterling silver, hypoallergenic, durable & perfect for daily wear.