What is Cohen-luxe return policy ?
Beauty & Earrings – please note that we do not accept returns on any beauty related item or earrings due to hygiene reasons. If the item is damaged, then Cohen-luxe will happily offer a gift card to the full amount including shipping cost Cohen-luxe has already paid, or refund less shipping costs, within the first 14 days of receiving your piece
All other items – If you change your mind about your Cohen-luxe purchase, you can return the items within the first 14 days of receiving your piece for a full refund providing the item is returned in its original packaging.
To organise a return, please email our customer care team at returnme@cohen-luxe.com to obtain a return authorisation number. Please allow 7 days for your return to be processed once received. Read our full return policy here.
How will my item be packed ?
To lessen our carbon footprint & work towards making Cohen-luxe as sustainable as possible, when multiple pieces are purchased, each piece will be packaged appropriately in one box to ensure safe travels. Please let us know in the notes section at checkout if you require more boxes.
What are the different standards on your jewellery plating ?
We have 3 standards and the standard will be listed on the product specification detail.
18k gold fill (base of copper): Most affordable option for gold pieces, perfect if you only want to wear it a few times a week.
14k gold fill (base of silver): With a thick layer of solid gold bonded over 925 sterling silver, hypoallergenic, durable & perfect for daily wear.
18k gold fill (base of silver): With a thick layer of solid gold bonded over 925 sterling silver, hypoallergenic, durable & perfect for daily wear.
How long will my order to ship ?
In stock pieces will be processed & shipped out within 5 business days.
Australian orders are shipped express via Australia Post & large / bulky orders are shipped via DHL.
where is Cohen-luxe product made ?
We pride ourselves on curating beautiful pieces from across the globe. From Australia and New Zealand to China, South Korea, India, Vietnam and even Scotland! . We are a small, family owned business with female-led team who value responsible working practices for their artisans.
Does Cohen-luxe have a warranty ?
Yes we do, All of our pieces come with a 6 month manufacturing warranty however this does not include personal wear & tear.
The item I want is out of stock ?
If you have fallen in love with an item which is no longer in stock – please click on the “contact us” link to advise us what product you are wanting. We will let you know if and when the product will be returning.
How do I know what my ring size is ?
For Cohen-luxe our standard ring size is N / 7 however each piece will have the ring size in the product description.
How do I redeem my 10% mailing list discount ?
When you sign up to Cohen-luxe mailing list (header of our website) you will receive a 10% discount code for your first purchase only.
Please type your code into the discount code field at checkout.